손헌일, 김세현

국회부산도서관의 지방의회 의정정보서비스 특화 방향을 연구함

기존 의정정보서비스의 제공 실태와 개선 필요성을 검토함

부산광역시의회 의원과 의원지원인력을 대상으로 수요조사를 실시함

연구진이 구상한 12종 특화서비스의 중요성과 시급성을 평가함

아이젠하워 매트릭스를 활용하여 서비스 추진 우선순위를 도출함

기존 서비스의 낮은 이용 경험을 개선하기 위한 홍보 강화가 필요함

지방의회 특화 정책정보 제공과 의원연구단체 지원을 주요 과제로 제안함

협업을 통한 정보 회답 서비스의 우선 추진 가능성을 제시함

국회부산도서관의 인력과 예산을 고려한 실시계획 수립이 필요함

부산광역시의회 및 부산연구원과의 협업체계 구축을 강조함

도서관 접근성 개선과 인터넷·찾아가는 서비스의 병행을 제안함

이용 만족도를 높인 뒤 부울경과 전국으로 서비스를 단계적으로 확대할 필요가 있음

목차 ▮ v

－ 목 차 －

제 장1 과업의 개요 ··································································································· 2

제 절1 과업의 배경 및 목적 ············································································································ 2

1. 과업의 배경 ····························································································································· 2

2. 과업의 목적 및 의의 ·············································································································· 3

제 절2 과업의 범위 및 방법 ············································································································ 4

1. 과업의 범위 ····························································································································· 4

2. 과업의 수행 방법 ··················································································································· 5

제 절3 과업 수행의 흐름 ·················································································································· 6

제 장2 국회도서관 지방의회 의정정보서비스와 서비스 제공 실태 ·················· 8

제 절1 (information service) 정보서비스 의 의의 ········································································ 8

1. 개념 정의 ································································································································· 8

2. 정보서비스의 도입 배경 ········································································································ 8

3. 정보서비스의 기능 ·················································································································· 9

제 절2 지방의회 의정정보서비스 의의 ························································································· 12

1. 개념 정의 ······························································································································ 12

2. 의정정보서비스 제공 필요성 ······························································································ 12

3. 의정정보서비스 제공 원칙 ·································································································· 12

제 절3 지방의회 의정정보서비스 제공 실태 진단 ······································································ 13

1. 현행 서비스 제공 실태 ········································································································ 13

2. : 진단 문제점 및 해결과제 도출 ························································································· 23

제 장3 : ( ) 사례연구 해외 국회 의회 도서관 대상 ··················································· 26

제 절1 미국 의회도서관 ·················································································································· 26

제 절2 ( ) 영국 의회도서관 하원 도서관 ··························································································· 27

제 절3 일본 국립국회도서관 간사이관 ························································································· 28

제 절4 요약 및 시사점 ···················································································································· 29

제 장4 : 지방의회 의정정보서비스 특화전략 구상 부산시의회 관계자 대상 ··· 32

제 절1 국회부산도서관의 내 외부 · 환경 분석(SWOT ) 분석 ····················································· 32

제 절2 ( ) 아이디어 구상 단계 지방의회 의정정보서비스 특화전략 발굴 ·································· 36

1. 기초자료 수집 ························································································································ 36

vi ▮ 국회부산도서관 지방의회 의정정보서비스 특화전략

2. 아이디어 구상 ······················································································································ 36

제 절3 지방의회 의정정보서비스 특화전략 유형별 아이디어 구상 ·········································· 37

1. - 지방의회 온 오프라인 정보수집 관리 실행 전략 ····························································· 37

2. 지방의회 정보회답 서비스 실행 전략 ················································································ 42

3. 지방의회의원 지식 문화 · 프로그램 실행 전략 ···································································· 46

4. 지방의회 홍보 및 협력 네트워크 실행 전략 ····································································· 48

5. 기타 전략 ······························································································································· 53

제 장5 지방의회 의정정보서비스 발굴에 대한 수요조사 ·································· 58

제 절1 연구설계 ······························································································································· 58

제 절2 분석 결과 ····························································································································· 59

1. 응답자 특성 ···························································································································· 59

2. 주요 조사 내용별 빈도분석 결과 ························································································· 60

3. 주요 조사 내용별 교차분석 결과 ························································································· 76

제 절3 시사점 ··································································································································· 92

제 장6 요약 및 정책제언 ······················································································· 96

제 절1 요약 ······································································································································ 96

제 절2 정책제언 ······························································································································· 96

참고문헌 ··········································································································································· 97

< > 부록 설문지 ································································································································· 98

목차 ▮ vii

－ 표 목 차 －

< -1> 표 Ⅲ 미국 의회도서관의 주요 서비스 ················································································ 26

< -2> ( ) 표 Ⅲ 영국 의회도서관 하원 도서관 의 주요 서비스 ························································ 27

< -3> 표 Ⅲ 일본 국립 국회도서관 간사이관의 주요 서비스 ····················································· 28

< -1> 표 Ⅳ 인터넷 자료수집 유형 ································································································· 38

< -2> ( ) 표 Ⅳ 국회 지방의회 ․ 의정포털 콘텐츠 확대를 위한 아이디어 구상 안 ·························· 40

< -3> 표 Ⅳ 국회부산도서관의 대출 반납 · 시스템 안내 ······························································· 54

< -1> ( ) 표 Ⅴ 의정 지원 활동 수행 중 필요한 정보 획득 경로 순위 ··········································· 64

< -2> 12 표 Ⅴ 특화 서비스 종의 우선순위 선정을 위한 평가지표 ··········································· 69

< -3> 12 ( / ) 표 Ⅴ 연구진 제안 특화 서비스 종에 대한 우선순위 중요성 시급성 고려 ·············· 72

< -4> 12 표 Ⅴ 설문조사 결과 특화 서비스 종에 대한 대응방안 ············································· 75

< -5> ( ) 표 Ⅴ 의정 지원 활동 수행 중 필요한 정보 획득 경로 순위 ········································· 81

< -6> ( ) 표 Ⅴ 응답 결과의 아이젠하워 매트릭스 분석 지방의회의원 ········································· 90

< -7> ( ) 표 Ⅴ 응답 결과의 아이젠하워 매트릭스 분석 의원지원인력 ······································· 91

< -8> 표 Ⅴ 응답 결과의 아이젠하워 매트릭스 분석 종합 ························································· 93

viii ▮ 국회부산도서관 지방의회 의정정보서비스 특화전략

－ 그 림 목 차 －

< -1> 그림 Ⅰ 국회부산도서관 개관의 의의 ·················································································· 2

< -2> 그림 Ⅰ 과업 수행의 흐름 ····································································································· 6

< -1> 그림 Ⅱ 정보서비스의 두 가지 기능 ··················································································· 11

< -2> 그림 Ⅱ 국회전자도서관 홈페이지의 국회 지방의회 · 의정자료 공유 통합시스템 배너 · 13

< -3> 그림 Ⅱ 국회 지방의회 · 의정포털( ) 홈페이지 메인 페이지 ·················································· 15

< -4> 그림 Ⅱ 국회 지방의회 · 의정포털 > > 지방의회 의안정보 의안정보 초기 화면 ············ 16

< -5> 그림 Ⅱ 국회 지방의회 · 의정포털 > > 지방의회회의록 회의록 초기 화면 ······················ 17

< -6> 그림 Ⅱ 국회 지방의회 · 의정포털 > > 지방의회 키워드로 본 의정활동 전국 지역 이슈

키워드 초기 화면 ···································································································· 18

< -7> 그림 Ⅱ 지방의정 뉴스레터 주요 목차 ················································································ 19

< -8> ( ) 그림 Ⅱ 국회부산도서관 지식문화프로그램 안내 포스터 예시 ········································ 20

< -9> (2022)(66 ) 그림 Ⅱ 지식문화프로그램 통계 개 ····································································· 21

< -10> (2023)(61 ) 그림 Ⅱ 지식문화프로그램 통계 개 ·································································· 21

< -1> SWOT 그림 Ⅳ 국회부산도서관 분석표 ············································································· 34

< -2> SWOT 4 그림 Ⅳ 매트릭스를 활용한 가지 전략 모색 ······················································ 35

< -3> 그림 Ⅳ 지방의회의원 의정활동의 카테고리화 예시 ························································· 39

< -4> 그림 Ⅳ 국회부산도서관 의회·법률정보서비스에 대한 안내 ············································· 42

< -5> 그림 Ⅳ 국회도서관의 의회·법률정보회답서비스 팸플릿 ·················································· 43

< -6> ( ) 그림 Ⅳ 지방의회 의원연구단체 지원 시스템 구축 안 ····················································· 45

< -7> ( ) 그림 Ⅳ 신 메일링서비스 新 ‘의정정보 소 통 지 의 ( ) ( ) ( ) 小 通 紙 ’ 디자인( ) 안 ······················ 47

< -8> , 그림 Ⅳ 경기도의회 복합문화공간 ‘ ’ 라키비움 ( ) 경기마루 ················································· 48

< -9> 2014 17 그림 Ⅳ ∼ 년까지 시행된 ‘국회도서관 발전을 위한 국민제안 공모 포스터’ ··· 49

< -10> 2023 ( ) 그림 Ⅳ 년 국회부산도서관 발전을 위한 국민제안 공모 포스터 예시 ··············· 50

< -11> 그림 Ⅳ 국회부산도서관 내 ‘책 읽는 계단’ ····································································· 51

< -12> 그림 Ⅳ 국회부산도서관 내 ‘ ’ 책 읽는 계단 벽면서가를 활용한 스크린 설치( ) 안 ······ 52

< -13> ( ) 그림 Ⅳ 지방의회의원 운영 작은 도서관 개설 안 ·························································· 54

< -14> 그림 Ⅳ 국회부산도서관 명예 회원증 모형 ······································································ 55

< -1> 그림 Ⅴ 응답자 성별 분포 ···································································································· 59

< -2> 그림 Ⅴ 응답자 연령 분포 ···································································································· 59

< -3> 그림 Ⅴ 응답자 소속 및 지위 ······························································································· 60

< -4> 그림 Ⅴ 국회부산도서관 직접 방문 경험 정도 ·································································· 61

< -5> 그림 Ⅴ 현행 국회부산도서관 서비스에 대한 인지 여부 ················································· 62

< -6> 그림 Ⅴ 현행 국회부산도서관 서비스에 대한 이용 경험 ················································· 63

< -7> ( ) 1 2 그림 Ⅴ 의정 지원 활동 수행 중 필요한 정보 획득 경로 순위의 ∼ 순위를 가중 합산

목차 ▮ ix

한 결과 ····················································································································· 65

< -8> 그림 Ⅴ 국회도서관 지방의회 특화 정보서비스 제공 필요성 ·········································· 66

< -9> 그림 Ⅴ 국회도서관 지방의회 특화 정보서비스 활용 의향 ·············································· 67

< -10> 그림 Ⅴ 국회도서관 지방의회 특화 정보서비스 도움 예상 정도 ·································· 68

< -11> 12 그림 Ⅴ 연구진 제안 특화 서비스 종에 대한 중요성 평가 결과 ····························· 70

< -12> 12 그림 Ⅴ 연구진 제안 특화 서비스 종에 대한 시급성 평가 결과 ····························· 71

< -13> 12 그림 Ⅴ 연구진 제안 특화 서비스 종 대상 아이젠하워 매트릭스 분석 결과 ········ 74

< -14> 그림 Ⅴ 국회부산도서관 직접 방문 경험 정도 ································································ 76

< -15> 그림 Ⅴ 현행 국회부산도서관 서비스에 대한 인지 여부 ··············································· 78

< -16> 그림 Ⅴ 현행 국회부산도서관 서비스에 대한 이용 경험 ··············································· 80

< -17> 그림 Ⅴ 의정 지원 활동 ( ) 1 2 수행 중 필요한 정보 획득의 ∼ 순위를 가중 합산한 결과 ···· 82

< -18> 그림 Ⅴ 국회부산도서관 지방의회 특화 정보서비스 제공 필요성 활용 · 의향 도움 · 예상

정도 ························································································································ 84

< -19> 12 ( ) 그림 Ⅴ 연구진 제안 특화 서비스 종에 대한 중요성 평가 결과 지방의회의원 ·· 85

< -20> 12 ( ) 그림 Ⅴ 연구진 제안 특화 서비스 종에 대한 중요성 평가 결과 의원지원인력 ···· 86

< -21> 12 ( ) 그림 Ⅴ 연구진 제안 특화 서비스 종에 대한 시급성 평가 지방의회의원 ·············· 87

< -22> 12 ( ) 그림 Ⅴ 연구진 제안 특화 서비스 종에 대한 시급성 평가 의원지원인력 ·············· 88

< -23> 12 ( ) 그림 Ⅴ 특화 서비스 종 대상 아이젠하워 매트릭스 분석 지방의회의원 대상 ······ 89

< -24> 12 ( ) 그림 Ⅴ 특화 서비스 종 대상 아이젠하워 매트릭스 분석 의원지원인력 ················ 91