제1장 서론 ····························································································· 1 1. 연구의 필요성 및 목적 ·············································································· 1 2. 연구의 범위 및 방법 ·················································································· 3 1) 연구의 범위 ····························································································· 3 2) 연구의 방법 ····························································································· 3 3) 연구의 흐름 ····························································································· 4 제2장 부산시 주요 정책(사업) 현황 및 유형화 ······························ 6 1. 민선 7기 부산시 주요 정책(사업) 현황 ··················································· 6 2. 부산시 주요 정책(사업)의 유형화 ···························································· 7 1) 주요 정책 유형화의 필요성 및 방법 ··················································· 7 2) 유형화 결과 ····························································································· 9 제3장 정책 효과성 진단과 BPEI 모형(안) 개발 ······························ 10 1. 정책 효과성 진단의 의의 ······································································ 10 1) 정책 효과성 진단의 개념 정의 ··························································· 10 2) 정책 효과성 진단의 목적 및 필요성 ················································· 12 2. 정책 효과성 진단 방안 탐색 ·································································· 14 1) 선행연구 활용 ······················································································· 14 2) 부산시정책효과성지수(BPEI) 모형 개발 ············································ 33 제4장 BPEI 모형 완성 및 효율적인 관리방안 ······························· 43 1. 전문가 설문조사(AHP 조사) ··································································· 43 1) 연구설계 ································································································ 43 2) 분석결과 및 논의 ················································································· 46 2. BPEI 진단의 실제 ···················································································· 51 1) BPEI 모형의 완성 ················································································ 51 2) BPEI 진단을 위한 세부 평가지표 발굴 ············································· 52 3. BPEI 모형의 효율적 관리방안 ································································ 70 제5장 결론 및 정책제언 ··································································· 78 1. 결론 ············································································································ 78 2. 정책제언 ···································································································· 80 1) 부산시 정책(사업) 효과성 진단도구로 공식 채택 ···························· 80 2) 2020년 본실시를 염두에 둔 BPEI 모형 진단 시범실시(안) 수립 · 82 3) 진단 평가 결과의 적극적인 활용 ······················································· 86 4) 평가 데이터베이스(DB) 관리와 지표 관리 철저 ······························ 88 참고문헌 ······························································································ 89 부록 ······································································································ 90 [부록 1] 부산시 주요 정책의 유형화 ··························································· 90 [부록 2] 정책 효과성 진단 지표개발 선행연구 ············································ 96 [부록 3] BPPI 관련 전문가 진단 평가시트[샘플] ····································· 100 [부록 4] BPQI 관련 시민고객 설문조사지[샘플] ······································· 124 [부록 5] BPOA 관련 지표정의서[샘플] ······················································ 127 [부록 6] AHP 분석을 위한 설문지 ···························································· 133

<표 Ⅱ-1> 민선 7기 부산시 시정 주요사업 현황 ·········································· 7 <표 Ⅲ-1> 시점별 사회통합정책영향평가의 주요 평가 항목(예시) ··········· 15 <표 Ⅲ-2> 생활권 선도사업 평가지표 ··························································· 17 <표 Ⅲ-3> 기 선도사업 등 성과진단 집계표 ················································ 18 <표 Ⅲ-4> 국민권익위원회 자체평가지표(2017) ··········································· 20 <표 Ⅲ-5> 고용노동부 자체평가지표(2018) ·················································· 26 <표 Ⅲ-6> 산림청 자체평가지표(2018) ·························································· 23 <표 Ⅲ-7> 서비스품질지수 평가항목(민원행정 기준) ·································· 28 <표 Ⅲ-8> 서비스잠재력지수 평가항목(보건행정 기준) ······························ 29 <표 Ⅲ-9> 주요 시책사업 평가서(1안) ·························································· 30 <표 Ⅲ-10> 주요 시책사업 평가서(2안) ························································ 31 <표 Ⅲ-11> BPPI의 차원, 구성요소, 평가항목 ············································ 36 <표 Ⅲ-12> BPOA의 평가항목 ······································································· 37 <표 Ⅲ-13> BPQI의 차원 및 요소별 배점 ···················································· 38 <표 Ⅲ-14> 시민체감도(만족도) 조사가 필요한 정책(사업) ························ 40 <표 Ⅲ-15> 정책(사업) 분야별 BPEI 산출 산식 ·········································· 41 <표 Ⅲ-16> 종합 BPEI 산출 산식 ·································································· 41 <표 Ⅲ-17> BPEI 구성요소별 평가방법 ······················································ 42 <표 Ⅳ-1> 설문지 구성 ···················································································· 45 <표 Ⅳ-2> 대기준 및 보조기준의 지표 정의 ················································ 48 <표 Ⅳ-3> 최적 BPEI 모형 산출을 위한 대안별 중요도 분석 결과 ······· 50 <표 Ⅳ-4> 정책(사업) 분야별 BPEI 산출 산식 ··········································· 52 <표 Ⅳ-5> 종합 BPEI 산출 산식 ·································································· 52 <표 Ⅳ-6> BPPI 지표 구성 ··········································································· 53 <표 Ⅳ-7> 인프라 신축 수반 사업 유형의 BPPI 지표별 배점 ··················· 55 <표 Ⅳ-8> 단지/기반 등 조성사업 유형의 BPPI 지표별 배점 ·················· 57 <표 Ⅳ-9> 교통 정책 유형의 BPPI 지표별 배점 ········································· 59 <표 Ⅳ-10> 일자리 정책 유형의 BPPI 지표별 배점 ··································· 61 <표 Ⅳ-11> 복지 정책 유형의 BPPI 지표별 배점 ······································· 63 <표 Ⅳ-12> 기타 도시행정 유형의 BPPI 지표별 배점 ································ 65 <표 Ⅳ-13> 정책(사업) 유형별 BPPI의 차원별 배점 ··································· 68 <표 Ⅳ-14> BPOA의 세부 평가지표 ······························································ 69 <표 Ⅳ-15> BPQI의 지표 구성 및 배점 ························································ 70 <표 Ⅳ-16> BPEI 진단 시행 주체의 대안별 장·단점 비교 ······················· 75 <표 Ⅴ-1> BPEI 진단 결과 보고서 정리 체계(안) ······································· 84 <표 Ⅴ-2> BPQI 진단 결과 보고서 정리 체계(안) ······································· 85 <표 Ⅴ-3> BPPI 진단 결과 보고서 정리 체계(안) ······································· 85 <표 Ⅴ-4> BPOA 진단 결과 보고서 정리 체계(안) ····································· 86

<그림 Ⅰ-1> 연구의 흐름 ·················································································· 5 <그림 Ⅲ-1> GNSPI 차원과 구성요소 ··························································· 26 <그림 Ⅲ-2> GNSQI 차원과 구성요소 ··························································· 26 <그림 Ⅲ-3> GNSI 전체 모형 ········································································· 27 <그림 Ⅲ-4> 부산정책효과성지수(BPEI)의 구성 ··········································· 34 <그림 Ⅲ-5> 부산정책효과성지수(BPEI) 모형도 ··········································· 35 <그림 Ⅲ-6> BPQI 만족도의 측정도구 ·························································· 39 <그림 Ⅳ-1> 응답자의 성별·소속 ································································· 46 <그림 Ⅳ-2> 정책 효과성 진단을 위한 최적 BPEI 모형 탐색의 계층구조 ·· 49 <그림 Ⅳ-3> BPEI 진단 단계별 이해관계자 간 역할분담(안) ···················· 77