제1장 연구개요 ······················································································· 1
1. 연구의 필요성 및 목적 ··············································································· 1
1) 연구의 필요성 ························································································ 1
2) 연구의 목적 ···························································································· 2
2. 연구범위 및 연구방법 ················································································· 2
1) 연구의 범위 ···························································································· 2
2) 연구의 방법 ···························································································· 2
3. 연구의 수행절차 ·························································································· 3
제2장 복지관광의 개념과 필요성 ······················································ 4
1. (사회)복지와 관광의 개념 정의 ································································· 4
1) 사회복지의 개념정의 ············································································· 4
2) 관광의 개념 정의 ··················································································· 6
2. 복지관광의 정의 ·························································································· 7
3. 복지관광의 추진 필요성 ············································································· 8
1) 글로벌적 측면 ························································································ 8
2) 우리나라의 법률 및 계획 관련 ···························································· 9
3) 복지관광의 영향 분석 연구 ······························································· 12
4. 소결 ··········································································································· 14
제3장 복지관광 추진실태 및 과제 ··················································· 15
1. 우리나라 복지관광 추진 실태 ································································· 15
1) 문화체육관광부 ···················································································· 15
2) 보건복지부 ···························································································· 18
2. 부산지역 복지관광 추진 실태 ································································· 21
1) 관광분야 운영사업 ··············································································· 21
2) 복지분야 운영사업 ··············································································· 22
3) 기타 분야 운영사업 ············································································· 26
3. 소결 ············································································································· 29
제4장 복지관광 국내외 사례 ····························································· 31
1. 국내 사례 ··································································································· 31
1) 복지관광콘텐츠 ···················································································· 31
2) 복지관광 정보시스템 ··········································································· 34
3) 모두를 위한 관광(Tourism for all) 조성 ······································· 37
2. 국외 사례 ··································································································· 42
1) 복지관광콘텐츠 ···················································································· 42
2) 복지관광 정보시스템 ··········································································· 45
3) 모두를 위한 관광(Tourism for all) 조성 ······································· 49
3. 소결 ············································································································· 53
1) 계층별 맞춤형 복지관광 콘텐츠 마련 ·············································· 53
2) 복지관광 관련 시스템 및 인프라 확충 ············································ 54
3) 법·제도 등 추진체계 정비 ·································································· 55
제5장 부산지역 복지관광 시민의견조사 ········································· 58
1. 시민의견조사 개요 ···················································································· 58
1) 조사배경 및 목적 ················································································ 58
2) 조사설계 ································································································ 58
3) 조사내용 ································································································ 59
4) 분석방법 ································································································ 60
2. 시민의견조사 결과분석 ············································································· 61
1) 관광(여행) 활동사항 ············································································ 61
2) 부산 복지관광 인식과 필요성 ···························································· 65
3. 소결 ············································································································· 70
제6장 부산지역 복지관광 활성화 방안 ··········································· 73
1. 부산지역 복지관광 비전, 전략, 과제 ······················································ 73
1) 비전 ······································································································· 74
2) 목표와 과제 ·························································································· 74
2. 복지관광 활성화 방안 ··············································································· 75
1) 법·제도 정비 ························································································· 75
2) 접근성 제고 ·························································································· 78
3) 관광보편성 강화 ················································································ 80
4) 관광편의성 제고 ·················································································· 83
5) 관광참여기회 확대 ··············································································· 86
3. 부산지역 무장애/(복지)관광의 성공적 추진 방안 ································· 89
1) 부산지역 무장애 관광 인증제도의 성공적 추진과 정착 ················ 89
2) 지역사회 구성원들의 파트너십 형성과 거버넌스 구현 ·················· 90
Abstract ·································································································· 91
참고문헌 ······························································································· 93
부 록 ··································································································· 98
1. 설문지 ········································································································· 98
2. 보고서 내 법률 및 프로그램 ································································· 108
3. 제주특별자치도 관광약자 조례 ······························································ 115
<표 Ⅲ-1> 연도별 여행바우처 이용현황 ························································ 16
<표 Ⅲ-2> 연도별 통합문화이용권사업 이용현황 ········································· 17
<표 Ⅲ-3> 문화체육관광부 열린관광지 ·························································· 17
<표 Ⅲ-4> 돌봄여행서비스 프로그램 ······························································ 19
<표 Ⅲ-5> 발달장애인 가족휴식지원 사업 내용 ··········································· 23
<표 Ⅲ-6> 장애인 나들이 지원서비스 복지관 ··············································· 26
<표 Ⅲ-7> 2016 해피오션 “I LOVE BUSAN PORT” ································· 28
<표 Ⅳ-1> 서울시 I·Seoul·You 릴레이트립 ·················································· 32
<표 Ⅳ-2> 종로구청 시·청각장애인 문화관광해설사 현황 ··························· 33
<표 Ⅳ-3> 2018년 로드스칼라 최근 프로그램 ·············································· 43
<표 Ⅴ-1> 부산복지관광 조사설계 ·································································· 59
<표 Ⅴ-2> 부산복지관광 조사내용 ·································································· 59
<표 Ⅵ-1> 무장애 관광 인증제도 기관별 역할 분담 ···································· 89
<그림 Ⅰ-1> 연구수행절차 ················································································· 3
<그림 Ⅱ-1> Welfare의 의미 ············································································ 5
<그림 Ⅲ-1> 발달자애인 휴식지원 참가사진 ················································· 20
<그림 Ⅲ-2> 휠체어와 함께 가는 부산관광 홈페이지 및 접근성가이드북 · 22
<그림 Ⅲ-3> 발달장애인 가족휴식지원사업 안내 및 여행일정 ··················· 24
<그림 Ⅲ-4> 발달장애인 가족휴식지원사업 테마여행 ·································· 24
<그림 Ⅲ-5> 영도구장애인복지관 네 소원을 말해봐! ·································· 25
<그림 Ⅲ-6> 2017년도 예술인 힐링캠프 프로그램 ······································ 27
<그림 Ⅲ-7> 부산항만공사 사회공헌 프로그램 ············································· 28
<그림 Ⅲ-8> 부산복지관광 실태분석과 연구추진방향 ································ 30
<그림 Ⅳ-1> 서울시 릴레이트립 ······································································ 32
<그림 Ⅳ-2> 종로구청 시·청각장애인 문화관광해설사 ································· 34
<그림 Ⅳ-3> 제주관광약자접근성안내센터 접근성 사업 ······························ 35
<그림 Ⅳ-4> 제주관광약자접근성안내센터 편의성 사업 ······························ 35
<그림 Ⅳ-5> 대구달구벌장애인자립생활센터 장애인관광사업 ····················· 36
<그림 Ⅳ-6> 대구 휠체어로 즐기는 대구관광 홈페이지 ······························ 37
<그림 Ⅳ-7> 대천해수욕장 장애인주차구역과 관광안내촉지도 ··················· 37
<그림 Ⅳ-8> 대천해수욕장 샤워장 시설(사물함, 샤워실, 화장실) ·············· 38
<그림 Ⅳ-9> 대천해수욕장 열린카페트와 워터체어 ······································ 38
<그림 Ⅳ-10> 서울시 무장애관광도시 정책목표 및 핵심과제 ·················· 39
<그림 Ⅳ-11> 프라도박물관 Touching the Prado전시 ····························· 45
<그림 Ⅳ-12> 영국 Direct Enquiries 홈페이지 ·········································· 46
<그림 Ⅳ-13> 영국 Direct Enquiries 픽토그램 ·········································· 47
<그림 Ⅳ-14> T-Guide 및 Access Training 홈페이지 ····························· 48
<그림 Ⅳ-15> T-Guide 교육과정 및 연수 ···················································· 48
<그림 Ⅳ-16> 사가현 우레노 배리어투어센터 제공 정보 ···························· 50
<그림 Ⅳ-17> 플랜더스관광청 메인 및 한글버전홈페이지 ·························· 51
<그림 Ⅳ-18> 비지트플랜더스 접근성 라벨 ··················································· 53
<그림 Ⅳ-19> 국내외사례 조사 분석과 연구추진방향 ·································· 57
<그림 Ⅴ-1> 국내 여행 경험(어르신) ······························································ 61
<그림 Ⅴ-2> 국내 여행 경험(장애인) ······························································ 62
<그림 Ⅴ-3> 관광(여행) 제약조건(일반인) ····················································· 63
<그림 Ⅴ-4> 관광(여행) 제약조건(어르신) ····················································· 63
<그림 Ⅴ-5> 관광(여행) 제약조건(장애인) ····················································· 64
<그림 Ⅴ-6> 부산 관광(여행) 여건 평가(어르신) ·········································· 65
<그림 Ⅴ-7> 부산 관광(여행) 여건 평가(장애인) ·········································· 65
<그림 Ⅴ-8> 국내 복지관광 정책별 인지도 (일반인) ··································· 66
<그림 Ⅴ-9> 국내 복지관광 정책별 인지도 (어르신) ··································· 66
<그림 Ⅴ-10> 국내 복지관광 정책별 인지도 (장애인) ································· 67
<그림 Ⅴ-11> 부산 복지관광 정책 인지도 ···················································· 67
<그림 Ⅴ-12> 부산 복지관광 정책 부합 정도 ··············································· 68
<그림 Ⅴ-13> 일반인이 생각하는 복지관광 정책 필요 계층 ······················ 68
<그림 Ⅴ-14> 일반인이 생각하는 부산복지관광 분야 투자 1순위 ············ 69
<그림 Ⅴ-15> 어르신이 생각하는 부산복지관광 분야 투자 1순위 ············ 69
<그림 Ⅴ-16> 장애인이 생각하는 부산복지관광 분야 투자 1순위 ············ 70
<그림 Ⅴ-17> 복지관광 제약조건과 연구추진방향 ······································· 72
<그림 Ⅵ-1> 연구의 추진목표 도출 ································································ 73
<그림 Ⅵ-2> 관광약자의 부산관광 활성화 방안 ··········································· 75
<그림 Ⅵ-3> 이해관계자들 간의 파트너십과 거버넌스 체계 구축 ············· 90