제1장 서 론 ··············································································· 1
1. 연구의 배경 및 목적 ····························································· 1
2. 연구내용 및 연구방법 ··························································· 3
1) 주요 연구내용 ··································································· 3
2) 연구방법 ············································································ 3
제2장 이론적 고찰 및 사례조사 ··········································· 5
1. 이론적 고찰 ··········································································· 5
1) 도시철도 안내표지판의 개념 ········································ 5
2) 안내표지판의 필요 조건 ·················································· 7
2. 국내・외 사례연구 ································································· 9
1) 국내 사례조사 ··································································· 9
2) 국외 사례조사 ································································· 10
3) 시사점 ·············································································· 12
제3장 부산시 도시철도 현황 및 현장조사 ························ 13
1. 부산시 도시철도역 내 현황 ················································ 13
2. 사례대상역 현장조사 ··························································· 15
1) 현장조사 ·········································································· 15
2) 문제점 분석 ···································································· 16
제4장 이용객 설문조사 ························································· 19
1. 조사 개요 ·············································································· 19
1) 조사 목적 ······································································ 19
2) 조사 설계 ········································································ 19
2. 이용객 설문 조사 ······························································· 22
1) 설문 조사 결과 ······························································· 22
2) 시사점 ·············································································· 36
제5장 도시철도 사인시스템 개선 방안 ····························· 39
1. 안내표지판 개선요소 및 개선 방향 ··································· 39
1) 경로탐색맵을 통한 길찾기 탐구 ··································· 39
2) 이용객 특성 및 환경인지적 요소에 따른 길찾기 ······ 41
3) 길찾기에 영향을 미치는 요소 ······································ 48
2. 부산 도시철도 사인시스템 구축 방향 ······························· 58
1) 안내표지판 설계 및 제작 방안 ···································· 58
2) 안내표지판 설치 및 운영 방안 ···································· 61
3) 안내표지판 안전 기능 강화 ·········································· 63
3. 부산 도시철도 사인시스템 적용 방안 ······························· 66
1) 사인시스템 7가지 고려사항 ·········································· 66
2) CBSS(Customer based Sign System) ···················· 68
제6장 결론 및 정책제언 ······················································· 71
1. 결론 ························································································ 71
2. 정책제언 ················································································ 74
Abstract ···················································································· 77
참고문헌 ·················································································· 80
부록 ·························································································· 82
1. 도시철도 국내 사례 현장조사지 ········································ 82
2. 부산시민 통계표 ··································································· 84
3. 설문지 ·················································································· 131
<표 Ⅱ-1> 도시철도 안내표지판의 기본 유형 ···························· 6
<표 Ⅱ-2> 안내표지판 필요 구성 요소 ······································· 8
<표 Ⅱ-3> 도시철도 사인시스템 국내 사례조사 ························ 9
<표 Ⅱ-4> 도시철도 사인시스템 국외 사례조사 ······················ 10
<표 Ⅲ-1> 서면역 현황 ······························································· 15
<표 Ⅲ-2> 연산역 현황 ······························································· 16
<표 Ⅳ-1> 설문조사 개요 ··························································· 20
<표 Ⅳ-2> 조사 내용 ··································································· 20
<표 Ⅳ-3> 응답자 특성 ······························································· 22
<표 Ⅳ-4> 이용자의 기본사항 ·················································· 23
<표 Ⅳ-5> 기능성 ········································································· 25
<표 Ⅳ-6> 편리성 ········································································· 27
<표 Ⅳ-7> 공공성 ········································································· 29
<표 Ⅳ-8> 가독성 ········································································· 31
<표 Ⅳ-9> 안전성 ········································································· 32
<표 Ⅳ-10> 이용자 측면에서의 제안 ········································ 34
<표 Ⅴ-1> 도시철도 이용객의 대표적인 동선 체계 및 안내표지판
확인시점 ······································································ 40
<표 Ⅴ-2> 이용객 유형별 특징 및 시사점 ······························· 44
<표 Ⅴ-3> 안내표지판 설계 및 설치 시 고려사항 ·················· 47
<표 Ⅴ-4> 역 내 광고 유형 분류(서면역 & 연산역) ·············· 50
<표 Ⅴ-5> 광고 설치 개선 방안 ················································ 52
<표 Ⅴ-6> 도시철도 안내표지판 관리 조례(안) ······················· 62
<표 Ⅴ-7> 사인시스템 7가지 고려사항 ····································· 67
<그림 Ⅰ-1> 연구의 흐름도 ·························································· 4
<그림 Ⅴ-1> 서면 대합실 메인 통행로 광고물 현황과 개선안
················································································ 54
<그림 Ⅴ-2> 서면 승강장 광고물 현황과 개선안 ···················· 55
<그림 Ⅴ-3> 유니버설과 공공서비스디자인 적용 프로세스 ··· 60
<그림 Ⅴ-4> CBSS 개발 Process ············································ 70