부산시 플랫폼노동자 실태와 공적지원 방안
- 저자
- 손헌일 외
- 정보분류
- 정책연구
- 발행년월
- 2020년 11월
- 발행부서
- 사회문화연구실
- 목차
- 표목차
- 그림목차
제1장 연구개요 ······················································································ 1
1. 연구배경 및 목적 ······················································································· 1
1) 연구배경 ································································································· 1
2) 연구목적 ································································································· 2
2. 연구범위 및 방법 ······················································································· 2
1) 연구범위 ································································································· 2
2) 연구방법 ································································································· 2
3. 주요 연구내용 ····························································································· 3
제2장 플랫폼 노동의 개념과 특성 ··················································· 5
1. 플랫폼 노동에 대한 문제의식 ··································································· 5
2. 플랫폼 노동의 등장과 개념 ······································································ 6
1) 등장배경 ································································································· 6
2) 개념 ········································································································ 7
3. 플랫폼 노동 특성 ······················································································· 8
1) 고용관계 없는 노동: 일감 계약 ·························································· 8
2) 진입장벽 없는 노동: 과잉경쟁 ···························································· 9
3) 통제된 자유: 기술지배 ······································································· 10
4) 유대감 없는 노동: 모호한 노동자 정체성 ······································ 11
4. 노동 플랫폼 유형 ····················································································· 11
1) 노동거래 방식 기준 ············································································ 11
2) 플랫폼 역할 기준 ··············································································· 12
제3장 부산지역 주요 플랫폼 노동 현황 ······································ 15
1. 정책 대상으로서 부산지역 플랫폼 노동 ··············································· 15
2. 부산지역 플랫폼 노동자 규모 추정 ······················································· 16
1) 우리나라 플랫폼 노동자의 규모 ····················································· 16
2) 부산지역 주요 플랫폼 노동자 규모 추정 ········································ 17
3. 부산지역 노동 플랫폼 특성 및 노동과정 ·············································· 19
1) 대리운전 ······························································································· 19
2) 퀵서비스 ····························································································· 22
3) 음식 배달 ····························································································· 26
4) 쿠팡플렉스(화물운송 B2P) ································································ 32
제4장 부산지역 플랫폼 노동자 실태조사 결과 ···························· 36
1. 조사개요 ···································································································· 36
1) 조사배경 및 목적 ··············································································· 36
2) 설문조사 방법 ····················································································· 36
3) 조사표본 및 특성 ··············································································· 37
2. 실태조사 결과 ··························································································· 39
1) 참여 이유와 노동자 의식 ·································································· 39
2) 노동조건 ······························································································· 42
3) 노동 통제 ····························································································· 49
4) 플랫폼 노동과 삶 ··············································································· 50
5) 코로나19의 영향 ················································································· 54
6) 플랫폼 노동에 대한 만족도 ······························································ 56
3. 실태조사 결과의 종합: 플랫폼 노동의 문제점 ····································· 57
1) 열악한 수입구조 ················································································· 57
2) 위험한 노동환경 ················································································· 57
3) 강화된 노동통제 ················································································· 58
4) 불안한 고용안정 ················································································· 59
5) 취약한 노동환경 ················································································· 60
제5장 부산시 플랫폼 노동자 공적지원방안 ··································· 61
1. 공적지원 필요성 ······················································································· 61
2. 부산시의 공적지원 분야와 과제 ····························································· 62
3. 플랫폼 노동자 보호를 위한 부산시 공적지원 방안 ····························· 63
1) 저임금 해소 ························································································· 63
2) 안전권 보장 ························································································· 67
3) 조직화 지원 ························································································· 71
4) 고용안전망 확대 ················································································· 76
5) 노동환경 개선 ····················································································· 79
제6장 결론 ·························································································· 84
1. 요약 ············································································································ 84
2. 정책 제언 ·································································································· 85
1) 지속가능한 정책 추진을 위한 제도 마련 ········································ 85
2) 플랫폼 노동 이해관계자 사회적 협약 ············································· 85
3) 플랫폼 노동자 관련 후속연구 및 지속적 모니터링 ······················· 86
Abstract ································································································ 87
참고문헌 ······························································································ 89
부록 ······································································································ 92
1, 설문지 ········································································································ 92
2. 조사방법 ···································································································· 99
3. 주요조사 결과 ························································································· 100
4. 부산지역 쿠팡 플렉스 ············································································ 111
5. 쿠팡 플렉스의 수입과 비용의 추정 ····················································· 112